Bangladesh has experienced a sharp increase in smartphone penetration in recent times. Gemalto’s solution provides the industry’s largest device repository with a knowledge base identifying over 100,000 device references including smartphones, tablets, and 4G-ready devices. It is constantly updated to include the latest model releases, enabling Robi to recognize almost all kinds of devices on its network.
„In Bangladesh, users change their devices frequently as they can buy data enabled affordable phones,“ said A.K.M Morshed, Chief Technology Officer of Robi. „And, they expect instant access to their favorite services. With Gemalto’s solution, users can activate their device instantly by simply accepting all updates.“
„Gemalto has been working with operators in Bangladesh for two decades,“ said Michael Au, President South Asia and Japan at Gemalto. „Our strong understanding of the local market enables us to provide a robust, future-proof solution that helps Robi Axiata to remotely manage the entire life cycle of the devices, and therefore significantly reduce customer care costs. The device-centric approach can also improve data uptake and generate additional revenue through value-added services.“
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