Pilot participants highlighted improved security among the many benefits of using smartphones to open doors. “I love the idea of mutually authenticated reader-badges – it reduces the threat of badge skimming and replay attacks,” said Bill Burns, director, Netflix IT Networking & Security.
Good Technology also cited the security benefits of mobile access control as compared to photo ID badges, along with improved user convenience for today’s highly mobile workforce. “Our customers are always looking at new ways to enable mobile worker productivity and efficiency without having to take security risks,” said Michael W. Mahan, SVP Special Markets, Good Technology.
Pilot Details
HID Global’s multiCLASS SE™ readers replaced proximity readers at selected locations in both the Netflix and Good facilities, and pilot participants at each company were given Samsung Galaxy S III handsets. The handsets were equipped with NFC capabilities and HID Global digital keys, so they could securely store and emulate user credentials and open doors by “presenting” the handsets to the HID Global readers.
Netflix has traditionally used keyfobs for access control, and wanted to evaluate the benefits of provisioning digital keys over-the-air to its staff’s smartphones to further streamline the new-employee on-boarding process. The company also believed that digital keys could be a valuable addition to smartphones in its bring-your-own-device (BYOD) mobility environment. By the time the pilot was launched, almost half of the participants were already socializing the mobile access experience by using proximity tags affixed to the back of their current phones to open doors. The pilot was intended to test the concept of a true mobile access experience with over-the-air provisioning capability that also delivered improved user convenience and security.
In addition to testing this basic over-the-air mobile access control capability, Good Technology and HID Global extended Good’s mobile access pilot to also evaluate the use of an NFC-enabled SARGENT® SE LP10 lock on the door to an executive’s office that colleagues use as a temporary conference room when he is away. This allowed the executive to control access to his office—offering it only to select members of his team during specified times—as well as run reports about who was using his office, and when.
Results from a third-party survey of participants included:
- More than 80 percent of Netflix respondents felt that the application for unlocking a door was intuitive, and nearly 90 percent described it as easy to use.
- This perception was echoed at Good Technology, where more than 80 percent of respondents felt the smartphone was more convenient to use than their current access card, primarily because they never forget their phones like they do their badges. All Good Technology respondents said they liked the look of the ‘door unlock’ application on their phones, and said it was intuitive and easy to use.
- Approximately 75 percent of Netflix respondents said they would be willing to load the app onto their own personal smartphone. Roughly 75 percent at Netflix and 67 percent at Good Technology said that other people who saw them using their smartphone to access the building asked questions or expressed an interest in it.
- More than 83 percent of Good Technology participants said that the company’s physical security was improved by using a smartphone rather than a card to open locked doors. This included respondents who highlighted the benefits of layered security, and being able to use a PIN to unlock their phone and then use the mobile access app to gain entry.
- 87 percent of Netflix respondents said they would want to use a smartphone to open all locked doors at the company.
- All Good Technology respondents saw value in additional uses of digital keys on their smartphones, such as logging on to their PC and using their smartphones for secure print authentication, as well as personal uses such as using their smartphones to access their residence and as a mobile wallet for payment. All respondents also said they would like to be able to use their NFC-enabled smartphones to receive digital keys over-the-air that could be used to access a hotel room.
- 81 percent of Netflix respondents said the fact that the company is testing and deploying mobile access makes it a more fun and exciting place to work.
The pilots highlighted a number of opportunities to improve the mobile access control experience as the industry moves closer to deployment. This includes bringing more mobile network operators and handset manufacturers into the market ecosystem so that users have more service and product choices. Additionally, participants cited the need for an ‘always on’ access control experience, which requires that NFC handsets be able to open doors without having to start an app, and that their secure elements, either embedded in the phone or in their subscriber identity module (SIM) cards, are made available for over-the-air communications directly with service providers. Pilot participants also highlighted the need for solutions that do not excessively drain battery, are available even when the battery is dead, don’t interrupt other tasks, and deliver an intuitive user interface with accurate graphical representations and conveniently sized icons.
